Your mission
War Child DRC seeks a motivated Emergency Response Manager to join its team.
General Objective of the Job
This role will be responsible for executing and overseeing War Child’s emergency response operations in DRC (North and South Kivu), ensuring efficient program delivery in a complex humanitarian environment, under the leadership of the DRC Country Director. The ERM will coordinate a multidisciplinary team implementing programme management, duty-of-care practices, security protocols, and operational procedures to maintain staff safety and program continuity. They will coordinate and support logistics, compliance, and resource mobilization to ensure timely, effective interventions aligned with humanitarian standards.
Working closely with a security advisor, the ERM will strengthen security measures and operational frameworks. Additionally, they will coordinate with external stakeholders, including INGOs and local actors, to maintain War Child’s presence and engagement in DRC.
What you will do:
1. Emergency Response Planning, Management, Operations & Security
General Objective of the Job
This role will be responsible for executing and overseeing War Child’s emergency response operations in DRC (North and South Kivu), ensuring efficient program delivery in a complex humanitarian environment, under the leadership of the DRC Country Director. The ERM will coordinate a multidisciplinary team implementing programme management, duty-of-care practices, security protocols, and operational procedures to maintain staff safety and program continuity. They will coordinate and support logistics, compliance, and resource mobilization to ensure timely, effective interventions aligned with humanitarian standards.
Working closely with a security advisor, the ERM will strengthen security measures and operational frameworks. Additionally, they will coordinate with external stakeholders, including INGOs and local actors, to maintain War Child’s presence and engagement in DRC.
What you will do:
1. Emergency Response Planning, Management, Operations & Security
- Lead the development, implementation, and continuous refinement of the DRC Emergency Response Plan (ERP), ensuring alignment with the War Child DRC country plan and War Child’s strategic priorities.
- Provide operational oversight, including logistics, compliance, and resource allocation, to deliver high-quality, timely interventions. Initial focus will be on the review and implementation of an operational plan that will ensure War Child’s continued activities in DRC.
- Ensure adherence to security protocols in close collaboration with the DRC Country Director, DRC Security Coordinator, and Global Security Advisor to safeguard staff and partners.
- Monitor humanitarian needs and risks, updating contingency plans to reflect the dynamic operating environment.
- Foster strong collaboration across internal teams and with external stakeholders to ensure a coordinated and effective response.
- Ensures the scope, ambition and focus of the response is set and delivered in line with War Child Alliance’s Humanitarian Framework, advising the CLT on the Response Plan and priorities accordingly.
- Ensure plans are aligned with humanitarian standards and address the specific needs of the affected population.
- Responsible for the development, tracking, and monitoring the completion of the response actions.
- Manage reporting and information management procedures and regular coordination meetings (including SitReps, Virtual Operations Room, etc).
- In coordination with the DRC Country Director and Head of Programme, actively engage with and contribute to external coordination forums, to influence and align with collective humanitarian strategies and leverage shared resources in DRC.
- Focal point for external and internal communications including sharing stories and updates from the response with colleagues across War Child (including Communications and Fundraising);
- Contribute to building strategic partnerships with INGOs, local NGOs, and consortiums in close coordination with the Programme team and the Head of Programmes to enhance the reach and impact of the response.
- Represent War Child’s interests and the voices of affected communities in key platforms, focusing on securing resources and increasing visibility for the crisis in DRC, in collaboration with DRC Country management.
- Collaborate with peer agencies in DRC to identify areas for joint programming and mutual support.
- In close coordination with the Head of Programmes, initiate and collaborate in the development of funding proposals and secure institutional donor funding in collaboration with global, regional, and local teams, with focus on defining project focus in alignment with local needs and priorities defined by local clusters.
- Coordinate closely with the Head of Programmes to align funding proposals with War Child’s strategic focus and donor priorities.
- In close Coordination with the DRC Country Director actively build and maintain relationships with key donors and funding consortiums, aligning War Child’s strategy with donor priorities.
- Oversee donor compliance, ensuring projects in DRC are delivered on time, within budget, and meet quality and reporting standards.
- Monitor budgets, forecast expenditures, and address funding gaps for the DRC response in coordination with the DRC Finance Unit.
- Develop implementation plans for all grants running in DRC, ensuring timely and quality execution of commitments.
- Responsible for the proper application of War Child People and Culture framework, Safeguarding and Integrity Framework, HR policies and associated processes in the project (recruitment, briefing/debriefing, performance, staff learning and development, etc.) and duty of care, in coordination with the DRC HR Coordinator and Safeguarding focal point.
- Support the capacity strengthening of the DRC programme team in emergency response management
- Ensure effective communication and coordination within the team within DRC
- In coordination with the HoP, facilitate staff rotations and surge support in DRC to maintain team continuity and capacity.