Your mission
We are seeking a skilled Microsoft and Office IT Administrator to provide hands-on technical support and systems administration across War Child’s globalIT environment. Based in our London office (hybrid), you will be responsible for the full administration, maintenance, and optimisation of all local IT equipment , including laptops, printers, Wi-Fi, network infrastructure, internet access, and meeting-room technology. As the IT focal point for all War Child London-based colleagues and external UK IT suppliers, you will ensure smooth daily operations and a secure, reliable IT setup.
Alongside local responsibilities, you will support the improvement and management of War Child’s global Microsoft technology environment - including Entra ID, SharePoint, Intune, Azure, Teams, and OneDrive - working closely with IT colleagues to strengthen and secure our Microsoft 365 ecosystem.
This role sits within the IT Team in the Finance, IT and Risk Management Department, reporting to the Global Head of IT, with a dotted-line reporting relationship to the War Child UK Director of Finance and IT. You will also collaborate closely with your counterpart in the Netherlands, who supports our Amsterdam office.
What you will do:
- Provide office support
- Deliver 1st and 2nd line support for all IT-related questions, incidents, and requests from London office users regarding hardware, software, peripherals, and infrastructure.
- Log and prioritise user issues, requests, and queries; resolve them independently or escalate to third parties as needed.
- Provide guidance and instruction to users on the effective use of standard software and organisation-specific applications.
- Administer Microsoft technologies
- Serve as the primary administrator for designated Microsoft technologies, ensuring effective maintenance, optimisation, process improvement, and documentation.
- Act as secondary support for Microsoft technologies managed by other IT team members.
- Deliver 1st and 2nd line support to global users for all issues and requests related to assigned Microsoft technologies.
- Log, prioritise, and resolve user incidents and service requests, escalating when appropriate.
- Provide training and user support on the proper use of Microsoft tools and organisation-specific systems.
- Provide Advice and Information
- Identify and address structural issues in IT infrastructure, proposing and implementing improvements independently, with the IT Team, or in collaboration with external suppliers.
- Assess and report user needs for information systems and digital tools.
- Monitor and ensure compliance with IT procedures, including those for security, authorisation, and acceptable use.
- Contribute to defining and maintaining minimum IT and security standards, ensuring these are clearly communicated to IT staff.
- Identify opportunities to enhance IT processes and workflows and participate in implementing improvements.
- Initiate and collaborate on IC improvement projects with IT colleagues and external vendors.
- Contribute to creating and maintaining a culture of safeguarding for children and adults, in line with War Child Alliance’s Child Safeguarding policies.
- Manage and Optimise
- Provide technical and operational support to ensure the stability and performance of global IT systems.
- Monitor system performance, continuity, and adherence to IT security standards.
- Manage user accounts and access for global War Child staff.
- Support the procurement and lifecycle management of IT hardware, software, and services.
- Monitor and respond to security alerts and incidents, ensuring timely resolution and documentation.
- Provide Holiday Cover
- Provide cover for the equivalent IT role based in the Netherlands, supporting the Amsterdam office during periods of absence or leave.