Request for Proposals – Software Maintenance and Development Services for the Quality-of-Care Data Strategy Agreement

War Child Alliance (WCA) is a non-governmental organisation driven by a simple but powerful belief: No child should ever be part of war. Ever. Our mission is to strengthen the systems that protect and support the wellbeing of children affected by conflict. We are recognised for our expertise in mental health and psychosocial support (MHPSS), education and child protection, and for our deep-rooted commitment to evidence-based programming, grounded in rigorous research. Please see https://www.warchild.net/ for further details of our work. 

War Child has developed, and is implementing with partners, a wide range of evidence-based methodologies (EBMs), that together make up the War Child Care system. This system is an integrated suite of interventions designed to improve the wellbeing of children and youth affected by conflict. It brings together evidence-based methods in MHPSS, child protection and education. Central to our Care System is the understanding that a child’s wellbeing is shaped by their entire social environment. When used together, the methods within the care system reinforce one another, ensuring that as many children as possibility benefit from high-quality, coordinated support.

Examples of these methods include: 

To ensure quality while the evidence-based interventions in the care system are implemented at scale, War Child has developed the Quality-of-Care (QoC) framework. This framework, grounded in research, demonstrates that psychological interventions delivered by trained non-mental health care professionals can be effective. The QoC Framework uses three key indicators to assess whether the conditions needed to achieve the intended outcomes are in place: 

Research shows that when these three indicators meet predetermined thresholds, the likelihood of replicating the same outcomes demonstrated during effectiveness evaluations increases significantly. This is why it is essential to establish systems that enable War Child, our partners, and their implementing teams to systematically collect, monitor and use data on these three indicators. 

In 2023, War Child began developing, with selected service providers, a mobile phone application (Android) that works offline and enables teams to register and track attendance (‘the Attendance App’). This marked the first step toward building an integrated data system capable of collecting, tracking, and visualizing all three indicators within the QoC framework. In 2025, we conducted additional scoping work to better understand how best to build on the existing systems through exploring digital data solutions that track competency and fidelity data; and identifying options for visualizing all three QoC indicators in a dashboard with tiered access levels.  Following this work, we decided to build on the same interface as the Attendance App, a data collection mobile phone application that captures competency and fidelity data, harmonizing these components with a data pipeline, ultimately visualized through a Power BI dashboard.

The purpose of this request for proposals/tenders is to establish an agreement with selected service providers for the provision of App development and maintenance services. This includes:

 

For more details, please refer to the detailed tender document

 Submission of Proposals 

As the project requires a deeper elaboration of the implementation process, we expect a proposal that addresses the above requirements and clearly outlines the key steps, including an explanation of your proposed approach and way of working.

  

 Please submit:

 

 For any inquiries or for the submission of proposals related to the “Software Maintenance and Development Services for the Quality-of-Care Data Strategy Agreement” tender, please send your questions and documents to: tenders.wca@warchild.net 

  

 Call for Tenders Schedule:

 

 Please note that all dates are provisional, and WCA reserves the right to modify the schedule.

 WCA also reserves the right to pre-select submissions, based on the bid evaluation criteria outlined above, and to invite shortlisted companies to participate in a competitive dialogue.

Questions and Clarifications
If WCA, either on its own initiative or in response to a request from a prospective bidder, provides additional information relating to the tender dossier, such information will be communicated simultaneously and in writing to all bidders.
Bidders may submit questions in writing to the address below, preferably by email, no later than 20 April 2026 at 23:59, prior to the deadline for submission of tenders. All correspondence should clearly specify the publication reference and tender title.
Contact name: The Tender Committee
 Email:  tenders.wca@warchild.net
Any prospective bidder seeking to arrange individual meetings with WCA during the tender period may be excluded from the tender procedure.
 
Submission Deadline:
The deadline for submission of proposals is 28 April 2026 at 23:59 local time of the Netherlands. Late bids will not be accepted.