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Internals Only: Senior Case Management Specialist

Hybrid / Remote
Full-time
Permanent employee

Your mission

The Case Management Specialist oversees the organisation’s safeguarding and integrity investigation function, ensuring high-quality, consistent, and ethical investigation processes.  
The role strengthens investigation systems, builds organisational capacity, and provides insight to governance and leadership to support accountability and risk management. 

What you will do:
The Case Management, Response and Investigations function is part of the War Child Alliance Integrity & Safeguarding team and is dedicated to developing and implementing comprehensive case management policies and procedures for safeguarding, integrity and SEAH investigations.  
 
The post holder will develop internal investigations capacity including a War Child investigator pool and external investigators directory.  
  • Lead safeguarding and integrity investigations processes and standards 
  • Ensure consistent, high-quality investigation practice aligned with global standards 
  • Oversee investigation capacity, including internal and external investigator pools 
  • Strengthen policies, procedures, tools, and systems for investigations 
  • Provide governance reporting and insight on risks, trends, and case data 
  • Support organisational learning through investigation findings and analysis 
  • Ensure alignment with donor, legal, and regulatory requirements 
  • Promote ethical, survivor-centred investigation approaches
  • Develop, maintain and manage War Childs investigation support resources, including internal and external investigator pools
 
ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES 
  • This role is expected to betravel/mobile across War Child countries; expected duration can vary depending on needs of the country.
  • This position does not include AFAC (Anti Fraud& Corruption) responsibilities.
  • Uphold confidentiality, impartiality and fairness at all times.
  • Manage the War Child Case Management System and ensure it remains fit for purpose

Your profile

Education 
  • Relevant qualification or equivalent professional experience in human resources ,law, psychology, safeguarding, ethics, or a related field is desirable.
  • Appropriate certification in investigations e.g. CHS
Experience 
  • Extensive experience conducting safeguarding, protection, or misconduct, investigations within INGOs, government, humanitarian, or similar sectors.
  • Proven ability to establish and embed, survivor centred, trauma-informed investigation processes 
  • Previous experience of working with digital CMS platforms
  • Leadership and team management skills
  • Experience in training internal staff and partner staff
Languages 
  • Fluency in English is required for this role. 
  • Additional languages may be useful depending on stakeholder groups and organisational context, for example Arabic, Dari, French, Spanish, or Ukrainian
(Technical) Knowledge 
  • Strong understanding of safeguarding issues including sexual exploitation, abuse, harassment, child protection, and power-related misconduct.
  • Excellent analytical and report writing skills.
  • Detailed knowledge of and commitment to data protection and confidentiality
  • High emotional intelligence, cultural sensitivity, and professional integrity.
  • Ability to work well independently but also coordinate partnership workloads of staff not under your direct line management
  • A proactive approach to problem-solving and the ability to implement continuous improvement initiatives
  • Strong analytical skills and the ability to critically evaluate written material such as reports and policies
  • Excellent organizational skills and the ability to meet regular deadlines.

What we offer

  • Location : We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.
  • Type of Contract : Local contract with salary and secondary labour conditions based on the in-country salary scale, local T&C's will apply.
  • Internals only may apply.
Why You Should Apply
  • Meaningful Impact : Contribute directly to improving the lives of children and families affected by conflict through quality education and long-term, sustainable change.
  • Professional Growth: Join a dynamic organisation that values learning, innovation, and professional development, with opportunities for capacity building and growth through the role and War Child’s global network.
  • Global Reach : Play a key role in scaling a ground-breaking programme across multiple conflict-affected contexts worldwide.
  • Collaborative & Inclusive Culture : Work alongside passionate, mission-driven colleagues in a diverse, inclusive and respectful workplace that prioritises safety, fairness and equal opportunity for all.

How to Apply

Qualified candidates are encouraged to submit their applications (CV and motivation letter in English) by June 26, 2026. We are reviewing submissions on a rolling basis, so early applications are strongly recommended. ________________________________________________________________________________
By submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Criminal Record Certificate and that, if you fail to submit it, no employment relationship can be established.

Disclaimer
  • Only applications received via our website are processed.
  • If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
  • It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.

About us

The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholders—including governments, educators, caregivers, and communities—to foster children’s wellbeing, education, and self-determination. We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom.
Learn more about War Child and our programmes https://www.warchild.net/ 

Safeguarding and Integrity
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home
 
Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB)
We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly, irrespective of where, what or whom they were born, or of other characteristics. We want to offer a safe and inclusive workplace where all our people, especially those who are currently marginalised or underrepresented, can be themselves at work. If you have any questions about our commitment to Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB) do get in touch: JEDI.team@warchild.net