Human Resources and Learning and Development Shared Services Officer

Netherlands - Amsterdam office

Full-time

Permanent employee

Your mission

CORE RESPONSIBILITIES
This role sits within the People and Culture function and supports the delivery of HR & L&D shared services across agreed operational areas. The HR & L&D Services Officer works closely with the HR Services Team Lead, HR Business Partners, managers, employees, and external providers to ensure HR operational support is delivered accurately, on time, and in line with agreed standards.

Coordinate day-to-day delivery of core HR operational services across agreed service areas, ensuring timely, accurate, and consistent support to employees, managers, and HR stakeholders.
Support employee lifecycle administration, including onboarding, employee changes, contract administration, benefits administration, payroll inputs, employee records management, and offboarding.
Prepare and maintain accurate HR documentation, employee records, and system updates in line with internal standards and approval requirements.
Support payroll and benefits administration by ensuring employee changes, documentation, and data submissions are complete, accurate, and submitted on time.
Act as an operational point of contact for HRIS administration, workflow execution, and employee data quality within the team’s remit.
Manage or support the handling of HR queries and operational cases, ensuring responsive, professional, and confidential service and appropriate escalation of more complex issues.
Support the day-to-day administration of War Child Alliance’s Learning and Development activities and platforms, including responding to employee and manager queries, coordinating access and enrolments, maintaining accurate learning records, resolving basic system issues, and escalating more complex matters where required.
Contribute to process improvement, standardisation, and digital workflow enhancements that improve service quality, efficiency, and user experience.
Support compliance with internal policies, data privacy requirements, documentation standards, and applicable employment-related procedures.

Each staff member is responsible for contributing to creating a culture committed to our mission, vision, internal safeguarding standards, JEDI ((Social) Justice Equity Diversity Inclusion) principles and the CHS (Core Humanitarian Standard) framework and are expected to actively promote this in their work.

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.

ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES

The roles are specifically designed for the War Child Alliance Foundation supporting Alliance Shared Services departments/units/employees hosted in the Netherlands, other Fundraising member officers (eg. UK, Germany, Sweden, USA) or an (international) staff contract in country programmes. There are two Officer roles.
One of the Officers role is specifically designed to be based in the Netherlands, focussing on implementing Dutch labour law and practices and supporting War Child Alliance Shared Services colleagues hosted in the Netherlands and colleagues of War Child Netherlands fundraising member
The other Officer role is decentralised to support colleagues hybrid, this role can be based in any of the offices where War Child Alliance Foundation has a presence

Your profile

KNOWLEDGE, SKILLS, EXPERIENCE

Education	Relevant qualification or equivalent professional experience in human resources, business administration, operations, or a related field is desirable.
Experience	Worked in HR services, HR operations, administration, or a shared services environment Supported employee lifecycle processes such as onboarding, contracts, employee changes, payroll inputs, benefits administration, employee records, or offboarding Used HR systems, digital workflows, or reporting tools to support accurate service delivery and data quality Coordinated administrative processes that required accuracy, organisation, and attention to detail Worked with employees, managers, colleagues, or external providers across different teams, cultures, or locations Contributed to process improvement, standardisation, or service quality initiatives Worked in an international, matrix, or multi-country organisation is desirable
Languages	Fluency in English isrequiredfor this role. Additionallanguages may be useful depending on stakeholder groups and organisational context, for example Arabic, Dari, French, Spanish, or Ukrainian
(Technical) Knowledge	Knowledge of HR operations and shared services processes across the employee lifecycle Understanding of payroll-related administration, HR systems, employee data management, contracts administration, benefits processes, and HR query handling Ability to organise and coordinate operational HR services effectively, with care and attention to detail Comfortable using HRIS, digital workflows, and reporting tools to support service delivery and data quality Builds effective working relationships with employees, managers, colleagues, and external providers across different functions, cultures, and locations Uses judgement, a service-oriented approach, and a continuous improvement mindset Supports clear, consistent, and user-friendly ways of working across HR services

What we offer

Location : We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.
Type of Contract : Local contract with salary and secondary labour conditions based on the in-country salary scale, local T&C's will apply.
Internals only may apply.

Why You Should Apply

Meaningful Impact : Contribute directly to improving the lives of children and families affected by conflict through quality education and long-term, sustainable change.
Professional Growth: Join a dynamic organisation that values learning, innovation, and professional development, with opportunities for capacity building and growth through the role and War Child’s global network.
Global Reach : Play a key role in scaling a ground-breaking programme across multiple conflict-affected contexts worldwide.
Collaborative & Inclusive Culture : Work alongside passionate, mission-driven colleagues in a diverse, inclusive and respectful workplace that prioritises safety, fairness and equal opportunity for all.

How to Apply

Qualified candidates are encouraged to submit their applications (CV and motivation letter in English) by August 21, 2026. We are reviewing submissions on a rolling basis, so early applications are strongly recommended. ________________________________________________________________________________
By submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Criminal Record Certificate and that, if you fail to submit it, no employment relationship can be established.

Disclaimer

Only applications received via our website are processed.
If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.

Over ons

Onze organisatie
War Child is een dynamische organisatie waar een informele sfeer heerst en waar veel ruimte is voor creativiteit en eigen initiatief. Het imago dat War Child extern uitdraagt, is een blauwdruk van het werk op het hoofdkantoor: het is dynamisch, vernieuwend, integer en gericht op het behalen van resultaten tegen lage kosten. War Child besteedt zoveel mogelijk budget aan het helpen van kinderen in oorlog en doet er daarom alles aan om de kosten zo laag mogelijk te houden. Onze arbeidsvoorwaarden zijn op het niveau van de Nederlandse NGO sector. Het kantoor is gevestigd in de Amsterdamse wijk Watergraafsmeer. We werken in een hybride vorm, met de combinatie van thuis en op kantoor.

Veiligheid
War Child werkt vanuit humanitaire waarden en normen. Van mogelijke nieuwe collega’s vragen we hetzelfde. Voor War Child staat de veiligheid van de kinderen en jongeren die we steunen voorop. We bestrijden elke vorm van misbruik. Omdat we willen dat kinderen en jongeren geen enkel risico lopen komt dit uitgebreid aan bod bij de werving van nieuwe collega’s. Als onderdeel van sollicitaties vragen we daarom om referenties naar aanleiding van het Inter-Agency Misconduct Disclosure Scheme en een recente Verklaring Omtrent Gedrag (VOG).

Gelijke kansen
War Child droomt dat alle kinderen in vrede kunnen leven, wie ze ook zijn en waar ze ook opgroeien. Daarom is War Child trots dat we gelijke kansen bieden aan iedereen die met ons wil werken. We bevorderen diversiteit en willen dat iedereen zich bij ons thuis voelt. War Child selecteert mogelijke nieuwe collega’s ongeacht hun gender, ras, nationaliteit, beperking, leeftijd of seksuele voorkeur.

Sollicitaties
We besteden zoveel mogelijk van onze inkomsten aan de ondersteuning van kinderen en jongeren. Daarom werken we efficiënt. Dat betekent dat we alleen sollicitaties bekijken die we via onze websites ontvangen. Mochten we een geschikte persoon vinden vóór de sluitingsdatum, verwijderen we de vacature van onze websites. Sollicitaties die we later ontvangen, kunnen we dan niet meer in behandeling nemen.